THE NEW BLOG

You can now check out the new blog at "Betwixt and Between: A Fool's Journey"

All of my announcements and musings can now be found on that site.

DON'T APPLY FOR GLOBE POSTPAID - please share

I haven't used this blog for a while but I thought it would a good place to have this item searchable.

The subject says it all... please share...

AFTER 10 WORKING DAYS (2 WEEKS), 4 CALLS, 10+ TALKTOGLOBE ATTEMPTS, 2 EMAIL COMPLAINTS, I DIDN'T GET A REPLY (FOR MY APPLICATION OR MY COMPLAINT). IF YOU'RE CONSIDERING GETTING A POSTPAID PLAN FROM GLOBE, DON'T. IF THIS IS THE SERVICE YOU CAN EXPECT FROM THEM, IMAGINE HOW IT WOULD BE IF YOU HAD A PROBLEM AND ALREADY HAD A LINE FROM THEM.

This is the email I sent them (to two different customer service emails) yesterday (3 DAYS AFTER MY FIRST EMAIL):

First and foremost, I want to say I have experienced terrible customer service so far. I sent a complaint (this email 3 days ago) and have not received any sort of communication back. I have no faith in your company's ability to provide service anymore.

THIS IS WHAT I SENT 3 DAYS AGO TO GLOBEONLINE SALES EMAIL:

I have been trying to follow up my application for a postpaid plan.

My name is Richard Dacalos my prepaid number is 0905XXXXXXX. I have been a prepaid subscriber for over a decade with my previous number 09173XXXXXX. And in the least, I am extremely disappointed. If this is how, you treat your loyal customers, I'd rather move my services elsewhere.

I made my application last week thursday (submitted the requirements on Friday).

I was told it would be processed within 2-5 days. I was told that I would receive some sort of communication.

I have not received anything and it is Sunday. Past 6 working days. (IT IS NOW PAST 9 WORKING DAYS)

If you are not going to make it within 2-5 days. Don't promise that. I'm left with the experience of terrible service. I'm left with not trusting you to deliver on what you promise.

Aside from that, I called your hotline to be redirected to your 1234 text line/status check.

For three hours, I tried to get connected to an agent to no avail. I get connected only to be told ive been idle too long when in truth i had just replied.

I called 2 more times. Only be told if I would try again it would work this time. And that they could NOT refer me to someone who could help me.

Needless to say it didn't work. And again, I felt I was lied to and that you can't deliver on your promises.

I then tried to connect to your online chat. Still was not redirected over to an agent.

I feel like I wasted 4 hours of my life. Economically speaking, I could have been working within that time, instead of trying to follow up an application that should have delivered previously. And instead of moving forward, I've lost money (a minimum of 3000php lost in hours of work lost) trying to get a service that should be simplifying my life.

I want to know what's happening. I want something to be done to be reassured that this won't happen again and that at least I get the feeling that you care about your customers. Because as of now, I'm not getting it.

I'm expecting a prompt response. I'm expecting an update. I'm expecting a shift in your service.

If I don't, I'm obtaining the services of another provider and I'm making my complaint public. (I AM COMMITTED TO MAKE THIS PUBLIC BY 5PM TOMORROW IF I HAVE NO RESPONSE FROM YOU)

Sincerely,

Richard Weinbrenner Dacalos

THAT'S WHAT I SENT. DON'T EVEN BOTHER APPLYING. IT'S NOT WORTH YOUR TIME. WHATEVER AMOUNT YOU MIGHT "SAVE" FROM THEIR "DEALS/PROMOS" - YOU'LL PROBABLY END UP LOSING BECAUSE OF THEIR TERRIBLE SERVICE.

Update: 7 months later (Sent Feb - Today is 9/5) - No response to date. No apology. No nothing. I got a SMART line and I'm very happy with the service. No complaints. No hidden charges. And the reassurance that their CSR (Corporate Social Responsibility) Division is doing great things for our country.

Daily Link Share - 8/3/10 - SUBFLEX

'Cuz sharing is caring...















SUBFLEX is held every first Wednesday of the month at B-Side.

This night features an eclectic roster of multimedia artists, from: beat makers, sound manipulators, turntablists, visual manipulators,mc's and soothsayers.

A Night of True-School Hip Hop...

with performances from:

Albatross&Loveski
Labjaxx
NothingElse
Skarm
Plazma
Anygma
Flexx
Layman's Term

Plus guests...

FREE ENTRANCE

Daily Link Share - 8/2/10 - I'm a Masterpiece

'Cuz sharing is caring...

It's been a while since I really enjoyed my work.

So I wanted to share with everyone what I've been doing lately.

I've been working at My Masterpiece Movement. It's a creativity school in Pasig.









It's hard to explain what we do. Sometimes it's best that you come and see for yourself. I'll be writing a more in depth post about my experiences, in the future (so you guys can get a better idea).

For the mean time you can visit "Everyday Isa" to read her beautifully written article about MMM.

Also, if you are interested in finding out more about what we do, I'm planning to have a reading/creative writing workshop there later this month for my book.

Here's to building a creative culture!

Daily Link Share - 7/30/10 - Under the Red Hood

'Cuz sharing is caring...

Today I watched "Batman: Under the Red Hood". (Not going to go in-depth, you can read the synopsis on Amazon)

And I must say...

WIN!

I randomly stumbled across it when looking for what new movies were out. And serendipitously, I saw this.

It's amazing. I love the Batman series. The main thing that caught my eye at first was that Neil Patrick Harris was the voice of Nightwing. And commonsense says when NPH is in something, it must be good (just look at Starship Troopers).

Then while I was watching I discovered Jensen Ackles is the voice of Red Hood.

(Yay! No Batman Nipples!)

But putting the stars aside, the story and the direction is great. A dark and deep addition to the already twisted Batman mythology.

Thursday Thought - Fliptop and the Future

Cuz sometimes after a hump day, you just want to think...

This is only my second Thursday thought. I haven't really been able to follow schedule and I'm really sorry. But I want to share and try and keep up as best as I can.

I've been meaning to write about Fliptop for a while now but I've been busy with work, with my book and other random ramblings and/or nonsense.

It's amazing what has happen in the past few months...

The way Fliptop went viral just blows my mind. We had battles before. I think some of the older cats might remember "V.S.". But that was a time before Youtube.

Youtube has really changed the way people can market things. And it's not even that Fliptop was marketed. It was just out there and people loved it so people support it.

Never in the 10 years (more or less) I've been in the Filipino hiphop scene, have I seen such an impact. The last event was a real shocker for me.

(Funny how I've been doing hiphop this long and now I'm pretty much known as the "SYAT DA PAK AP GUY")

"SYAT DA PAK AP!" (Photo courtesy of Charelle Meneses)

First of all, there was a line that extended down to the stairs (we were on the second floor of Freedom Bar). Aside from that, the place was already backed with maybe 200+ people.

But the most shocking thing was that people were taking pictures with the artists... A sort of celebrity status was being born amongst the popular battlers.

For Filipino hiphop, I believe that is a huge thing.

There are pros and cons to this type of publicity. And our "Kuya Pleptop" knows this.

I'm just so glad the organizer, Anygma, has managed to keep an underground/indie sensibility to a growing media market.

I love the fact that Anygma will always call out stupidity.

It may scare away potential fans but the main point of the movement is to educate the audience. To paraphrase "Kuya Pleptop": if you don't tell them the things they are saying are stupid and give them the reasons why we will never have any change, and we need change RIGHT NOW (more than ever).

But of course this doesn't mean we can't help publicize the movement.

FHM recently did an article. You should check it out.

That's it for now. What are your thoughts?

Daily Link Share - 7/28/10 - Random Revolution

'Cuz sharing is caring...

Because I'm tired and have nothing better to share...

REVOLT!

Daily Link Share - 7/27/10 - It's Friggin Gambit...

'Cuz sharing is caring...

I shared this on facebook but...

It's so nice I had to share it twice.